By Andrew Greasley
The Sage path better half on Operations administration is an obtainable creation to the topic that would aid readers to increase their figuring out of key options and increase their pondering abilities according to direction requisites. It presents help on the best way to revise for tests and get ready for and write assessed items. Readers are inspired not just to imagine like an operations supervisor but additionally to contemplate the topic significantly.
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Extra info for Operations Management (SAGE Course Companions)
CRM systems are designed to integrate the range of information systems that contain information regarding the customer. These include applications such as customer details and preference databases, sales order processing applications and sales force automation. The idea is to acquire customers, retain customers and increase customer involvement with the organisation. 43 44 CORE AREAS OF THE CURRICULUM Process technology for customers One distinguishing feature of services is that the customer is often present while the service is being delivered.
For service companies such as supermarkets and restaurants the need to be in a marketoriented location means that the cost of transportation of goods may not be a major factor in the location decision. However, many service organisations require distribution of stock from warehouses whose location should be considered carefully. Distribution across country borders means that a whole series of additional costs and delays must be taken into account, including import duties and delays in moving freight between different transportation methods (for example air, rail, truck, sea).
Concur to be r un at the same time (that is, concur rent design allows many stages rently) which can speed development substantially . However , this appr oach may cr eate the need for management across several or ganisational ar eas. Thus a pr oject-based str ucture is r equired for implementation. A decision must be made on how to manage the pr either fr om a functional or pr oject – oject basis – depending on factors such as the impor tance of the pr oject, exper tise available, time-scale, complexity , need for communication flows and so on.